Privacy Policy

Information we collect

We collect information you provide directly to us, including:

• Contact details (name, phone number, email address, mailing or service address) submitted through our contact form, quote requests, the refer-a-friend program, or career inquiries
• Account and billing information for customers, including payment method details processed through our billing partners
• Service and installation details, such as system type, monitoring preferences, and site access information needed to perform work
• Communications you send us, including emails, phone calls, and messages to our monitoring center

We also collect limited technical information automatically when you visit our website, such as browser type, general location, and pages visited, to help us understand site usage and improve performance.

How we use your information

• To respond to quote requests, schedule consultations, and provide the services you request
• To install, monitor, service, and support your alarm, fire, camera, access control, or network systems
• To process payments and manage your billing account
• To communicate with you about your account, service appointments, or system alerts
• To improve our website, services, and customer experience
• To comply with legal, licensing, and regulatory obligations applicable to alarm companies and life-safety contractors

Monitoring and camera data

If you use our alarm monitoring, camera monitoring, or live virtual guard services, footage and alarm signal data are handled by our central monitoring station and, where applicable, retained for the period needed to support incident review, insurance, or law-enforcement requests. We do not sell footage or monitoring data to third parties.

Sharing your information

We do not sell your personal information. We may share information with:

• Our monitoring center and technology partners (such as equipment manufacturers and platform providers) as needed to deliver the services you've requested
• Payment processors to handle billing and payments
• Law enforcement or emergency responders when required to respond to an alarm, incident, or legal request
• Service providers who help us operate our business (e.g., scheduling, hosting, communications), under confidentiality obligations

Data retention

We retain customer and account information for as long as needed to provide our services, meet contractual and legal obligations, and maintain accurate business records. Monitored footage and alarm event data are retained according to the terms of your specific monitoring plan.

Your choices

You can request to review, update, or delete the contact information we hold about you (subject to obligations tied to active service agreements) by contacting us using the information below. You may also opt out of non-essential marketing communications at any time.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we encourage you to contact us immediately if you suspect unauthorized access to your account.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

Cookies and analytics

We use cookies and similar technologies, including Google Analytics, to understand how visitors use our website and to improve site performance and content. Google Analytics may collect information such as pages viewed, time on site, and general location. This data is used in aggregate and is not used to identify you personally.

When you first visit our site, you can choose to accept or decline non-essential cookies. You can change your preference at any time by clearing your browser's stored site data. Declining analytics cookies does not affect your ability to use our website or request our services.

Contact us

Questions about this Privacy Policy or your information? Reach us at hello@alltime.systems, call (626) 300-0877, or write to us at 901 S Garfield Ave, Alhambra, CA 91801.